Information Technology Blog

The ‘Hidden’ Benefits of Managed Services

In my last post, I talked about the true costs of IT, and how managed services can help keep them in line. That’s what organizations are typically looking for when they turn to managed services — resolution of IT pain points and reduced overhead costs. Managed services takes the unpredictable and makes it predictable, through proactive maintenance and a fixed monthly budget.


But those aren’t the only benefits of managed services. Organizations that rely upon a qualified managed services provider (MSP) such as Abba are going to see some surprising paybacks. These “hidden” benefits arise from our advanced toolsets and best practices approach to IT monitoring, maintenance and support.


Rapid problem resolution and reduced risk. Proactive maintenance won’t prevent every problem — issues are still going to crop up. Your MSP knows your systems and network and is on call to resolve those problems quickly. In many cases, your MSP’s advanced tools will detect impending problems, allowing technicians to work on a fix before full-blown downtime occurs.


Increased productivity. When we talk about the benefits of managed services, we generally focus on the prevention of major downtime events such as a server crash or network failure. But smaller problems crop up every day that can sap your staff’s efficiency. Your MSP’s toolset can automatically detect end-user problems as well, so that resolution can begin immediately. The productivity gains may well be surprising!


Patch and update management. This is one of the most important but under-appreciated benefits of managed services. Your MSP takes responsibility for the painstaking task of ensuring that your operating systems and software are kept current with the latest patches and updates. This not only improves security but helps ensure vendor support and enables smoother upgrades.


Reporting and dashboards. The tools your MSP uses to monitor your systems and detect and track problems hold a wealth of historical data. Your MSP can provide access to this information through a client portal or dashboards, as well as regular reports on overall system health and issues that need to be addressed. This information is of tremendous value in budgeting and decision-making.


Capacity planning. An offshoot of the reporting function is capacity planning. The MSP’s tools are constantly monitoring the capacity and performance of the network, storage, database and other elements of the IT infrastructure. You can tap this information to make more educated decisions about future IT needs.


Periodic reviews. A qualified MSP brings to the table extensive knowledge about technology tools that can make your IT infrastructure more efficient and give your business the edge. It pays to take advantage of periodic reviews in which the MSP will discuss any upgrades that need to be done, systems that are nearing end of life, and hardware or software solutions that could be of benefit. Your MSP can also help you prioritize these projects.


Bottom line: A relationship with a qualified MSP such as Abba can bring a number of benefits beyond cost savings. Our advanced toolsets enable us to pinpoint and resolve IT problems quickly and efficiently, improving your productivity and reducing risk. We also provide invaluable information about the health, performance and capacity of your systems — data that facilitates the decision-making process. And we bring knowledge of the latest IT tools and techniques that can give your business a competitive advantage.


To discuss the benefits of MSP, contact us today via email at info@www.abbatech.com or call 505-889-3337 for a confidential consultation.

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